Returns & Cancellations

Returns Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return most items within 30 days of delivery for a full refund or exchange. All returned items must be in original condition with tags attached and in the original packaging.

How to Return an Item
To initiate a return:

  1. Contact our customer service team to request a return authorization
  2. Complete the return form included with your shipment
  3. Pack the item securely using the original packaging
  4. Include all original tags and documentation
  5. Ship the package using a trackable method

Return Shipping Costs

  • If the return is due to our error: We cover return shipping costs
  • If the return is for other reasons: Customer is responsible for return shipping
  • Original shipping fees are non-refundable

Refund Processing

  • Refunds are processed within 5-7 business days after we receive the return
  • Refunds are issued to the original payment method
  • Please allow additional time for your bank to process the refund

Exchanges
For exchanges:

  • Contact customer service for authorization
  • Include a note specifying desired exchange item
  • Exchanges are subject to availability
  • Price differences will be refunded or charged accordingly

Non-Returnable Items
The following items cannot be returned:

  • Items without original tags
  • Used or damaged items
  • Personal hygiene products
  • Sale and clearance items
  • Gift cards

Cancellations
Order cancellations are possible if:

  • Requested within 2 hours of order placement
  • Order has not yet been processed for shipping
  • Contact customer service immediately for cancellation requests

Late or Missing Refunds
If you haven’t received your refund:

  • First check your bank account again
  • Contact your credit card company
  • Contact your bank
  • If still unresolved, contact our customer service

Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded but may be exchanged for store credit.

Gifts
If the item was marked as a gift:

  • Refund will be issued to the original purchaser
  • Gift recipients may exchange for store credit

Damaged or Defective Items
If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage
  • We will arrange for return shipping
  • Options include replacement or full refund

Return Exceptions
Some items may have different return policies:

  • Limited edition items
  • Custom orders
  • Special collection pieces

European Union Rights
EU customers have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires after 14 days from the day on which you acquire physical possession of the goods.

Store Credit
Instead of a refund, you may choose to receive store credit:

  • Issued immediately upon return processing
  • Never expires
  • Can be used for future purchases

Return Address
All returns should be sent to our logistics center. Please do not send returns to the manufacturer or to any other address.

Important Notes

  • Returns without authorization may not be accepted
  • Keep your return tracking number
  • Insurance is recommended for valuable items
  • International returns may be subject to customs fees

For assistance with returns or cancellations, please contact our customer service team through our website contact form. Include your order number and reason for return for faster processing.